Start sending text-based payment requests with ease

Try a modern payment experience, risk free

Sign up and send up to 10 payment requests for free, no credit card required. If you need to send more, you can pay-as-you-go or upgrade to the monthly plan. No long-term contracts, upgrade or cancel at anytime.
  • Unlimited admins
  • Text-based invoices
  • Any payment card
  • ApplePay, GooglePay
  • Payment analytics
  • HIPAA & PCI compliant
Starter
$
0
/mo
Send your first 10 payment requests free, then pay-as-you-go
Try For Free
Ideal for low volume practices and individuals evaluating the product
  • 1 Team Member
  • Manually send payment requests
  • 50¢ per payment request
  • Shared texting number
Professional
$
179
/mo
Includes sending 500 text and email payment requests per month
$
149
/mo
Sign Up Now
Perfect for solo practices & groups that send hundreds of bills each month
  • Unlimited Team Members
  • Bulk upload & automated sending
  • 500 payment requests/mo included
  • Your own texting number
  • Automated text & email follow-ups
  • Offer installment plans

48%

was the industry average collection rate for patient responsibility in 2023

70%

of providers say it takes at least one month to collect outstanding invoices

95%

of patients say they would pay medical bills online if provided the option

Feature Details

Invite unlimited colleagues to your Balance account and assign permissions based on their role.
Starter
Professional
Features
Invite unlimited colleagues to your Balance account and assign permissions based on their role.
$0/month
$179/month
Team Members
i
Invite unlimited colleagues to your Balance account and assign permissions based on their role.
1
Unlimited
Payment Requests, Text & Email
i
Send payment requests by text message and email.
50¢ each
500 per month 1
Start Immediately
i
Start sending text-based payment requests immediately using a shared toll-free number.
Bulk Upload & Mass sending
i
Easily send multiple payment requests at the same time, saving time and effort.
No
Automated Follow Up
i
Automatically text contacts
with a follow-up message if they have not completed payment.
No
Choose a Local Phone Number 2
i
Send from a dedicated number in you area code. Registering a number typically takes 1 - 3 business days.
No 3
Send from your Landline Number 2
i
Make your landline textable and use the same familiar number for SMS and phone calls. Porting typically takes 2-4 weeks.
No
Statement Hosting and Lookup 4
i
Balance can digitize your statements and make them securely available in the checkout flow.
No
Optional
Branded Payment Page
i
Your practice name and phone number on a payment page optimized for conversion.
Payment Button for Website
i
Accept one-time payments on your website in less than 5 minutes.
QR Codes for Statements
i
Provide a seamless path to your payment page from statements.
Effortless Payment, No Login or App
i
Let patients pay instantly on their phone without login or downloading a mobile app. Support for 20+ payment methods.
Payment Status Dashboard
i
Instant visibility into payment status, collections, and performance.
Payment Link Click Visibility
i
See interaction with the payment request link even if the payment is not completed.
Accept any payment card
i
Accept Visa, MasterCard, Amex, Discover, and more. Stripe changes 2.9% + $0.30 per transaction.
Accept ApplePay and GooglePay
i
Allow patients to pay easily and securely with ApplePay or GooglePay. Stripe charges 2.9% + $0.30 per transaction.
Affirm Installment Plans
i
Offer installment plans at no risk or additional fee. Affirm assumes consumer repayment and fraud risk.
No
Upon Request
Payout Frequency to Your Bank
i
Deposits for payments you collect are sent directly to your bank account. Paid account receive payouts on a 24hr rolling basis.
Weekly
Daily
Account Onboarding Support
i
Setup takes less than 10 minutes, we'll help you each step of the way.
Call, Text, and Email Support
i
Get support by text, email, or phone during Pacific Time business hours in the USA.
HIPAA, PCI, and TCPA Compliance
i
HIPAA, PCI Level 1, and TCPA complaint. BAA included when you sign up.
1. Additional sending volume available for $25 per 100 payment requests. Automation counts towards sending volume.
2. We can register a local number for you or enable texting from your existing landline number.
3. Starter Plan users can obtain a unique local number for $10 per month. Landlines can be ported for $250 one-time fee.
4. If you have online statements, we can link to your portal at no cost. We can host your statements and provide a secure lookup capability for an additional $100 per month.
Processing rates *
Invite unlimited colleagues to your Balance account and assign permissions based on their role.
Free Trial
Paid Plan
Payment Links
i
Send unique invoices by text that enable patients to pay instantly on their phone with any credit card, ApplePay, or GooglePay. No login or app required.
2.9% + 30¢
2.9% + 30¢
Affirm Installment Plans
i
Provide simple payment plans that go up to 36 months and include interest-free options. Payment plans are personalized to each purchase while you are paid in full up front.
No
6% + 30¢
Transfers to Your Bank
i
Payments we collect via our payment service provider are paid out directly to your business bank account.
0.25% + 25¢
0.25% + 25¢
* Balance passes through transaction fees from Stripe with zero markup.

Have questions?

Still have questions? Check our our full FAQs page or get in touch.
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Simplify the payment experience for your practice and your patients

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