Balance is a PCI and HIPAA-compliant solution that helps medical practices and their billing company partners with patient responsibility billing. Balance makes it easy to send out payment requests to patients digitally by text and email, improving collection rates and cash flow, while simultaneously providing patients with a modern and secure payment experience.
Who is Balance for?
Balance was built for the health care industry with a focus on independent practice, medical billing companies, and RCM outsourcers. Balance speeds up patient payments for solo practitioners, group practices, dentists, optometrists, physical therapists and other health care disciplines without adding staff or requiring complex IT integration.
How is Balance better or easier for my patients?
Many people don’t use checks or stamps anymore, making it inconvenient to mail payments. Writing card details on invoices or giving them over the phone also raises fraud concerns. Digital payments initiated by text or email messaging offers a simple alternative—most texts are read within minutes, and the majority of Americans prefer paying with digital wallets like Apple Pay or Google Pay. Balance allows patients to quickly view their bill and pay from their phone with a card or digital wallet in about 30 seconds.
Is Balance HIPAA compliant?
Balance is HIPAA compliant and we have a Business Associate Agreement (BAA). When you sign up with Balance, you'll automatically agree to our Terms of Service, Privacy Policy, and BAA.
How do I sign up for Balance?
If you're a healthcare provider or medical biller, please book a demo or contact us to set up a time for a personalized demo. We'll show you how Balance can work for your organization and discuss next steps for a trial.
What is Stripe payment processing?
Stripe is a leading financial infrastructure company that powers online payment processing solutions for businesses. Balance has integrated with Stripe to provide an integrated, secure, and easy-to-use HIPAA and PCI-compliant payment processing solution for healthcare providers. The Balance integration with Stripe enables patients to pay providers directly. Received payments are deposited directly into the healthcare provider's bank account, Balance never holds or receives funds.
How long does it take to receive deposits?
Typically, when you first start processing live payments, Stripe schedules your first payout for 2-7 days after you receive your first payment. This initial payout timing is decided by Stripe and is determined based on their merchant onboarding and risk management models. Balance has configured Stripe to send providers payouts on a daily rolling basis following the initial payout from Stripe.
How much does the payment processing cost?
For ApplePay, GooglePay and domestic cards like Visa, Mastercard, American Express, and Discover, the payment processing cost is 2.9% + 30¢. This means for a $100 payment, the Stripe processing fee will be $3.20 and you will receive $96.80. International cards incur an additional 1.5% fee, and an additional 1% if currency conversion is required.
How much does Balance cost?
Balance is designed for medical billing companies, RCM outsourcers, independent physicians, and small groups. For billers and larger groups that send thousands of statements per month, we provide tiered volume pricing. For small practices and low volume users, we offer low monthly fee plans. With all of our plans, you can cancel anytime - no enterprise pricing or 3-year lock-ins. View our pricing page for all of the details.
